Get instant answers to common questions about storm damage restoration, insurance claims, and emergency response from our team of licensed professionals.
You should contact your insurance company as soon as it's safe to do so, ideally within 24-48 hours of the storm. Most policies require "prompt" notification, and delays can give insurers grounds to deny claims.
Claim denials are often based on insufficient documentation or misinterpretation of coverage. You have several options:
Our claims specialists help property owners successfully appeal denied claims and maximize settlements. For complex legal cases, we also offer legal settlement assistance.
No, you have the right to choose your own contractor. Insurance companies may suggest preferred vendors, but you're not required to use them.
Benefits of choosing your own contractor:
What insurers can't do:
Actual Cash Value (ACV) pays you the depreciated value of damaged items, while Replacement Cost Value (RCV) pays the full cost to replace items with similar quality.
Our emergency response teams are available year-round/365 with an average response time of under 2 hours.
Priority 1: Safety First
Priority 2: Prevent Further Damage
Priority 3: Document Everything
Yes, most insurance policies cover reasonable emergency repairs necessary to prevent further damage, also known as "mitigation" or "emergency services."
Important requirements:
Restoration timelines vary based on damage extent, weather conditions, and permit requirements. Here are typical timeframes:
Factors affecting timeline:
We provide comprehensive warranties on all restoration work:
Our warranty commitment:
Yes, we handle all permits and inspections as part of our comprehensive service.
Note: Permit costs are typically covered by insurance when they're part of necessary storm damage repairs.
Getting started is simple - we guide you through every step:
We offer flexible payment options designed to work with insurance claim timelines:
Emergency Services: For emergency mitigation work, we can bill insurance directly or arrange payment terms based on your situation.
Communication is a top priority - we keep you informed every step of the way:
Our promise: You'll never wonder what's happening with your project. We believe in transparent, proactive communication.
Our expert team is available year-round to answer your questions and provide immediate assistance for storm damage emergencies.
help@stormhelpline.com
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