Existing Client Support Center

Welcome back! Access your project information, track progress, manage your account, and get support for ongoing restoration work. Our dedicated client services team is here to assist you every step of the way.

24/7

Client Support

Real-Time

Project Tracking

5-Year

Warranty Coverage

Quick Access Dashboard

Everything you need to manage your project and account

Client Portal

Access your secure client dashboard with project updates and documents

Project Status

Track your restoration progress and upcoming milestones

Check Status

Billing & Payments

View invoices, make payments, and manage billing information

Billing Support

Emergency Support

24/7 emergency line for urgent issues or additional damage

Call Emergency

Support Categories

Find help for specific needs and questions

Project & Restoration Support

Project Timeline Updates: Get real-time information about your restoration schedule
View project tracking guide →
Quality Concerns: Report any issues with workmanship or materials
Submit quality report →
Change Requests: Modify project scope or upgrade materials
Request project changes →
Weather Delays: Understand how weather impacts your timeline
Weather policy info →

View All Services Contact Project Manager

Insurance & Claims Support

Claims Status Updates: Track your insurance claim progress and settlements
Check claims status →
Additional Damage: Report newly discovered damage for supplemental claims
Report additional damage →
Settlement Questions: Understand your insurance settlement and coverage
Settlement FAQ →
Documentation Requests: Get copies of reports, photos, or invoices
Request documents →

Claims Center Contact Claims Team

Account Management

Manage your account details and preferences

Update Profile

Change contact information, preferences, and notification settings

Manage Profile

Document Library

Access contracts, warranties, permits, and project documentation

View Documents

Schedule Services

Book warranty work, maintenance, or additional services

Schedule Service

Warranty & Maintenance Support

Protect your investment with comprehensive warranty coverage

Warranty Coverage

5-Year Workmanship Warranty on all restoration work
Material Warranties up to 50 years depending on products used
Emergency Repairs covered under warranty terms
Annual Inspections available for warranty maintenance

View Warranty Details

Maintenance Services

Preventive Maintenance to extend system life
Seasonal Inspections before severe weather seasons
Gutter Cleaning and minor maintenance services
Storm Preparation services for severe weather events

Schedule Maintenance

Billing & Payment Support

Manage payments and understand your billing

Payment Options

• Insurance direct pay
• Credit/debit cards
• Bank transfers
• Financing options
• Payment plans

Payment Help

Invoice Support

• View current invoices
• Download past statements
• Explain billing items
• Dispute resolution
• Tax documentation

View Invoices

Billing Questions

• Insurance coordination
• Deductible explanations
• Change order billing
• Final payment process
• Refund requests

Billing Support

Contact Your Dedicated Team

Direct access to the professionals working on your project

Project Manager

Your main point of contact for project coordination and updates

Contact PM

Claims Specialist

Insurance claims expert handling your settlement and documentation

Claims Team

Field Supervisor

On-site construction supervisor overseeing quality and progress

Field Team

Customer Success

Dedicated support for account management and service requests

Support Team

Need Immediate Assistance?

Call (956) 833-2849 Send Message